Where do you ship?
We currently ship to addresses within the United Kingdom only.
How much does shipping cost?
Shipping is free on every UK order — no minimum spend required.
How long will my order take to arrive?
Orders are processed within 1–2 business days, and delivery typically takes 1–9 business days after dispatch.
Can I track my order?
Yes — once your order ships, we'll email you tracking information where available.
What's your return policy?
You have 30 days from the day you receive your order to return it for a refund. Items should be unused and in their original packaging where possible. See our full Returns & Refunds Policy for details.
Do I have to pay for return shipping?
Unless the item is faulty or not as described, return shipping costs are the customer's responsibility.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 14 days to your original payment method.
My item arrived faulty or damaged — what do I do?
Email contact@Roomo.store with your order number and a photo of the issue. You're entitled to a repair, replacement, or refund at no cost to you.
How do I contact you?
Email us anytime at contact@Roomo.store — we aim to respond as quickly as possible.
Do you have a physical store?
No, Roomo is an online-only store based in Falmouth, Cornwall.