Privacy policy
Who we are
This store is operated by Jon-Daniel Fletcher-James, trading as Roomo, based at 101B Killigrew Street, Falmouth, TR11 3PU, United Kingdom.
What information we collect
When you place an order or contact us, we may collect: your name, email address, postal address, phone number, and order/payment details (payment details are processed securely by our payment provider — we do not store your full card details).
How we use your information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order
- Respond to customer service enquiries
- Comply with legal and tax obligations
- Improve our store and, where you've opted in, send marketing communications
Legal basis for processing (UK GDPR)
We process your data on the basis of: performance of a contract (fulfilling your order), legal obligation (e.g. tax records), and consent (for marketing, where applicable).
Sharing your information
We share necessary information with third parties who help us run the store, including our e-commerce platform (Shopify), payment processors, and delivery couriers. We do not sell your personal data to third parties.
Data retention
We retain order information for as long as necessary to comply with our legal and tax obligations (typically up to 6 years for UK tax records).
Your rights
Under UK GDPR, you have the right to access, correct, delete, or restrict use of your personal data, and to object to marketing. To exercise these rights, contact us at contact@Roomo.store.
Cookies
Our store uses cookies to operate the shopping cart, remember preferences, and analyse site traffic. You can control cookies through your browser settings.
Contact
For any privacy questions or to exercise your data rights, email contact@Roomo.store.
Complaints
If you believe we haven't handled your data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.