Refund policy

This policy goes beyond the statutory minimum set by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — we offer a 30-day return window as standard.

Your right to return
You have 30 days from the date you receive your goods to return them for a refund, without giving any reason.

How to start a return
Contact us at contact@Roomo.store before the 30-day period expires, stating your order number and that you'd like to return your item(s).

Returning goods
Items must be returned unused, in their original packaging where possible, and in the same condition you received them.

Return shipping costs
Unless the item is faulty or not as described, the customer is responsible for the cost of returning the goods.

Refunds
Once we receive and inspect your return, we'll process your refund within 14 days, using the same payment method you used to pay.

Faulty or damaged items
If an item arrives faulty, damaged, or not as described, contact us at contact@Roomo.store with photos and your order number. You're entitled to a repair, replacement, or refund under the Consumer Rights Act 2015, at no cost to you.

Exceptions
Items that have been used, installed (e.g. fitted fans/lighting), or are not in resaleable condition may not be eligible for a full refund unless faulty.

Contact
Email contact@Roomo.store with any return or refund questions.